After sales service Charges

After Sales charges (Labour charges) for job inside the customer's premises effective from 01st September 2022 to 31st August 2025 (This service is available from 10 AM to 6 PM on all days except Sundays and Holidays)

Labour charges for After Sales Services
Sr no SOR description UOM Rate
1Removal of Meter without alteration Each320
2Installation of Meter without alteration/ Meter replacement workEach460
3Addition / Alteration of Copper Tubing work (for Meter shifting/ Gas Geyser work)Meter 85
4Addition / Alteration of GI Pipe Meter 140
5Copper tube work up to 5 meters length (for Gas meter shifting / Installation and /or Removal of gas geyser). For more than 05 meters length, SOR 3 will also be applicable.Each575
6Removal of Hole piece Each400
7Installation of Hole piece Each400
8Temporary DisconnectionEach230
9Reconnection of Temp. disconnected cases/ Reconnection of reticulated casesEach260
10Fixing of PVC Clamps onlyEach200
11Inspection of MGL assets against service requestEach 290
12LIV Installation / Replacement work:Each200
13Visit charge (applicable on third visit/ technical support request from customer/ for Gas Geyser related work)Each175
14Installation/replacement of appliance valveEach200
15Installation/replacement of meter bracketsEach345
16Painting of GI riser & laterals.Meter 166
17.ARiser testing, leakage rectification & clamping of riser.0 to 4th Floorper meter50
17.BRiser testing, leakage rectification & clamping of riser 05th floor to 7th FloorPer meter40
17.CRiser testing, leakage rectification & clamping of riser 08th Floor to 15th Floorper meter30
17.DRiser testing, leakage rectification & clamping of riser- 15th Floor & aboveper meter30
18Shifting of Service regulator up to 3 meterNo3450
19.aLaying of 32/63 mm PE pipeline without reinstatementMeter 575
19.bLaying of 32/63 mm PE pipeline with reinstatementMeter 1035
20Installation of Welded RiserMeter 400
21Installation of Half round concrete guard - labour chargesEach175
22 a GI Lateral work up to 2 meters for customer connectivity Each1200
22 bGI Lateral work from 2 mtrs to 3 meters for customer connectivityEach1300
22 cGI Lateral work from 3 mtrs to 4 meters for customer connectivityEach1380
23Replacement of Riser isolation valveEach290

1. CGST & SGST will be applicable extra.
2.The cost of material is as per the MGL purchased price/rate of MGL approved vendors.
3. 5% extra charges will be applicable on labour charges for Service Providers operating in South Zone i.e. from SION to CSMT & CHURCHGATE

Schedule of rates for attending rubber tube requests

Sr. No. Activity Unit Amount (Rs.)
1 Suraksha Rubber hose (1.5 mtrs) Each 190

Service charges to be charged by service providers for stove related services from PNG customers

In view of the changes in service charges to be levied to the customers it has been reviewed and deliberated. Accordingly, effective 01st April 2021 it has been decided that service charges to be collected by the service providers from customers for services provided will be as under:

Sr no	Nature of services	Unit	Classification of goods/ services	Charges (Rs.)	GST(Rs.)	Total including GST(Rs)
1	Visit charges	Each	Services 18% GST	100	18	118
2	Service charges for Hot plate for	Per hot plate	Services 18% GST	70	12.6	83
3	Service charges for Cooking range, Hobs & auto ignition Hot plates	Per cooking range	Services 18% GST	300	54	354
4	Stove conversion (LPG to PNG and PNG to LPG)
4.a	Stove with 2 burners	Per stove	Services 18% GST	150	27	177
4.b	Stove with 3/4 burners	Per stove	Services 18% GST	250	45	295
4.c	Automatic stove	Per stove	Services 18% GST	100	18	118

The service providers shall provide the GST invoice for any service charges collected from the customers in line with the above.

Note : The cost of material/spare parts chnaged by service provider shall be as per the model of the hot plate of the customer.