Billing Policy
- Bills are raised once in 2 months.
- Actual meter reading is taken by MGL once in 4 months based on Billing Cycle of the consumer.
- In case of non-usage of gas by consumer, the consumer should inform MGL based on which Minimum Charges Bills will be raised on the consumer.
- All Bills raised by MGL have to be paid by the consumer on or before the due date.
- Once a consumer is disconnected, connection will only be provided at MGL’s discretion only after paying the reconnection charges as applicable from time to time.
Disconnection Policy
- On non-payment of 3 bills lock will be applied by appointed agency isolating the supply.
- On non-payment of 6 bills complete disconnection will be performed by the Operations & Maintenance team of MGL.
- In case of Meter reading not available for 3 consecutive attempts & after providing notice to consumer.
- Incase of customer do not allow for meter repalacment after 15 year of installation and a notice to consumer
Collections & Reconnection Policy
- Customer has to pay the reconnection charges.
- If a customer has deferred his reconnection and has paid only Rs. 1600/- earlier shall pay the differential i.e. Rs. 2500/-.
- On Payment of Rs. 4230/- a customer shall be eligible for re-connection.
Cheque Dishonoured Procedure Followed by MGL
- For every dishonour of cheque Rs. 200/- is charged for Domestic Consumer.
- In case of consecutive dishonour of cheques, notices are served on consumers under Section 138.