Send a letter or make a call on 1917 to my Consumer service
department and clearly mentioning the date from which to which you will not be
available in the premises.
Q.
Can you advice me I made my payment in the drop boxes but
showing arrears in the bill?
Ans.
Yes, of course please check your Bank statement then If
cleared send a copy to Sales Department.
Q.
What is to be filled in the counterfoils and Why?
Ans.
The Details of the payments of Cheque No., Bank Name, Bank
Branch, Amount. By giving the complete information in proper would help you
give better service.
Q.
What to do I missed my meter Reading cycle?
Ans.
Need not worry, if the Meter Reading is not taken as per the
policy we assess the bills on your previous average consumption or Universal
averages, so you pay the bills If any excess payment is made it will be
adjusted in the next bill.
Q.
How I know that by bill is assessed?
Ans.
"A" is indicated followed by the Meter Reading and also top
right hand corner as Assessed.
Q.
Can I know how to get a duplicate bill?
Ans.
The duplicate bill can be procured by calling Call center
number 1917/ 26594500 we will send the bill through courier.
Q.
Can I know why I am not receiving my bills along with my
Society Member?
Ans.
Yes of course, the reason may one of them
a)
The consumption may be high.
b)
Error in Meter Reading.
c)
Low consumption.
d)
Assessed Meter Reading.
They are sent for Re-Reading
before issuing bills, as a consumer do allow for Meter
Reading
Q.
Can I give Meter Reading on Telephone?
Ans.
Yes of course, your co-operation towards giving meter reading
on 24 hrs telephone Help line would help us send right bill. For this you may
call on 1917 / 26594500 (during Office Hours except on Sundays and holidays).
Q.
Meter Reader left the 'Sorry to have Missed You Card in our
absence what we are supposed to do?
Ans.
The Card contains a Telephone Nos. to call up and give Meter
Reading or Call on our call center no.1917 our Meter Reading Helpline: 26594500
and lodge the Meter Reading but only within the stipulated period mentioned on
the card.
Q.
Can I get acknowledgment for my payment of bills?
Ans.
Of course the acknowledgement for the payment at the counters
of the Bank of India and Indian bank only.
Q.
What is to be filled in the counterfoils and Why?
Ans.
The Details of the payments of Cheque No., Bank Name, Bank
Branch, Amount. By giving the complete information in proper would help you
give better service.
