Send a letter or make a call
on 1917 to my Consumer service department and
clearly mentioning the date from which to which
you will not be available in the premises.
Q.
Can you advice me I made
my payment in the drop boxes but showing arrears
in the bill?
Ans.
Yes, of course please check
your Bank statement then If cleared send a copy
to Sales Department.
Q.
What is to be filled in the counterfoils
and Why?
Ans.
The Details of the payments of
Cheque No., Bank Name, Bank Branch, Amount. By giving
the complete information in proper would help you
give better service.
Q.
What to do I missed my meter Reading
cycle?
Ans.
Need not worry, if the Meter Reading
is not taken as per the policy we assess the bills
on your previous average consumption or Universal
averages, so you pay the bills If any excess payment
is made it will be adjusted in the next bill.
Q.
How I know that by bill is assessed?
Ans.
"A" is indicated followed
by the Meter Reading and also top right hand corner
as Assessed.
Q.
Can I know how to get a duplicate
bill?
Ans.
The duplicate bill can be procured
by calling Call center number 1917/ 26591177 we will
send the bill through courier.
Q.
Can I know why I am not receiving
my bills along with my Society Member?
Ans.
Yes of course, the reason may one
of them
a)
The consumption
may be high.
b)
Error in Meter
Reading.
c)
Low consumption.
d)
Assessed Meter
Reading.
They are sent for Re-Reading
before issuing bills, as a consumer do allow for Meter
Reading
Q.
Can I give Meter Reading on Telephone?
Ans.
Yes of course, your co-operation
towards giving meter reading on 24 hrs telephone Help
line would help us send right bill. For this you may
call on 1917 / 26591177 or Meter Reading Helpline:
23870751/52 (during Office Hours except on Sundays
and holidays).
Q.
Meter Reader left the 'Sorry to
have Missed You Card in our absence what we are supposed
to do?
Ans.
The Card contains a Telephone Nos.
to call up and give Meter Reading or Call on our call
center no.1917 our Meter Reading Helpline: 23870751/52
and lodge the Meter Reading but only within the stipulated
period mentioned on the card.
Q.
Can I get acknowledgment for my
payment of bills?
Ans.
Of course the acknowledgement for
the payment at the counters of the Bank of India and
Indian bank only.
Q.
What is to be filled in the counterfoils
and Why?
Ans.
The Details of the payments of
Cheque No., Bank Name, Bank Branch, Amount. By giving
the complete information in proper would help you
give better service.
