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Consumer Helpdesk > Know your Gas Supply System

Your Gas Supply System Comprises of:

A) The Service Regulator:

It is housed in a blue fiber-glass kiosk, which reduces the gas pressure from 4 BAR to 100 mBAR and ensures the flow of gas at constant pressure at all time. You are requested to be careful with it. Do not tamper with it or cause damage to it. Avoid piling debris, naked flames or smoking in its vicinity.
The Service Regulator

B) Buried Polyethylene Pipes:

The pipes are installed at a safe and secure depth. It provides low-pressure gas (100 mBAR) to individual buildings. Please make sure that the pipes are not damaged, especially during digging for construction work. If construction work is to be carried out nearby, please contact our customer service cell, who will depute the engineer to provide you expert advice, free of charge.

C) The Riser Pipe (GI pipe):

This is an external connection on the building to each apartment. Each Riser Pipe (GI pipe) has an Riser Isolation Valve. Please make sure that this should not be tampered at any time.

Buried Polyethylene Pipes

D) The Meter Control Valve:

Fitted in your apartment, this valve is between the riser pipe and your meter. In case you suspect a leakage, shut off this valve immediately. Also, if you are going to be away from home for a long period, please make sure that this valve has been shut off.

The Riser Pipe (GI pipe)

E) The Meter Regulator:

Installed before the meter, the meter regulator reduces the gas pressure from 100 mBAR to 21 mBAR.

The Meter Control Valve

F) The Appliance Valve:

This valve switches on/off the gas to burning appliance. Shut this valve when appliance is not in use.

The Meter Regulator

G) Meter Sticker:

Your Meter Sticker also provides emergency safety information.

Our 24-hour Emergency Service provides you with trained engineers on call.
Contact on number: 1800 229944 (toll free)


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