Mahanagar Gas

In its pursuit of excellence in the quality of service provided to consumer; MGL has been continuously taking proactive measures to reach out to all its Customers through Customer Care Cell in fulfilling consumer needs.

Our state of the art call, our customer service executives are their to provide any kind of assistance, handle any type of complaints and answer to any queries of our customers 365 days a year, Mon - Sat from 8am to 10pm and on Sundays from 8am - 6 Pm.

In this direction few of the major steps / initiatives being taken are:

	State-of-the art Call Center. Call - 1917 or 26594500
	Customer Service through Pay and accounts office and Kandivili office. Bandra Office Pay and Accounts, Ground Floor, Bandra Kurla Complex, Bandra (East), Mumbai - 400 051. Kandivali Shivalik Tower, Row House No. 2, Trishul Complex, Behind Zagdu Singh Polytechnic, Thakur Complex, Near Asha Nagar, Kandivali (East), Mumbai - 400 101.

	Provision of an Internet capability in the form of a consumer portal for MGL customers who can log on their complaints / queries to support@mahanagargas.com While registering complaint, please ensure you provide us with the following details:
	Full name
	Customer Reference No. (CRN) if you are existing customer of MGL
	Contact information (Address, telephone number, e-mail address)
	A clear description of your complaint

Billing Information

Billing for your gas

MGL bills you every alternate month with One Assessed Bill & One Actual Bill i.e. Two bills in four months. The Meter Reading and Bill Distribution is done as per your group/cycles, which are mentioned in your bills. The various groups & cycles are mentioned in the table below:

Group	A	B	C	D	E	F	G	H
Areas	Ghatkopar (W) Goregaon (E) Kandivali (W) Borivali (E) Dahisar (E)	Chembur Deonar Goregaon Bandra Borivali Sion/Dadar	Rajawadi Pestom Sagar Garodia Nagar Ghatkopar (E) Malad (W) Borivali (W) Mulund (W)	Andheri (E) Vile Parle (E) Malad (E & W) Dadar (W) Powai Santacruz (E)	Kurla (E) Chunabatti Chembur Vikhroli (W) Kandivali (E) Dahisar (W)	Andheri (E) Bandra (E) Andheri (W) Dadar (W)	Andheri (E) Bandra (W) Andheri (W) Dahisar (W)	Andheri (W) Mulund (W) Borivali Dahisar (E) Mulund (E)
Actual Month	April August Dec	February June Oct	April August Dec	February June October	May Sept January	March July Nov	May Sept January	March July Nov
Assessed Month	June October February	April August December	June October February	April August Dec	July November March	May Sept January	July Nov March	May Sept January
Date of Bill	5" of the month	12" of the month	19" of the month	26" of the month	5" of the month	12" of the month	19" of the month	26" of the month

Meter reading & bill receipt is made simple

The meter reading panel is divided into two color schemes - black and red. The black digits indicate the actual units consumed and the red indicates the decimal reading. The meter reader (carrying a valid ID card), would visit your premises for taking meter reading and will also take your signature. In case you house is found locked or you are proceeding on holiday etc.you can call our Consumer Care Cell on 1917 or on our Meter Reading Helpline: 23870751/52 and give meter reading during your Actual Meter Read Cycle.

Access Bill
The assessment of the bill in the assessment billing cycle is carried out on the average of last six months of individual consumer and/or universal average.

Duplicate Bill
A duplicate copy of the bill can also be obtained by calling our Consumer Service Cell on 1917 /26594500.

Easy guide to your bill payment

At MGL, it is our constant endeavor to provide you with customer friendly services. You can pay your bills not only at our bill payment centers, but also have the option of paying them either by ECS, or pay them online ( www.billdesk.com and www.billjunction.com ) , or through the telephone i.e. Phone Pay: 56920001 and Dial-n-Pay: 1901331901.

Bills can be paid at any of the following centres: ATM centers of ICICI, UTI, all branches of Bank of India, Indian Bank and Drop-in-Boxes of Deutsche Bank and HSBC (Through SkyPak).