is mainly Methane – CH4 with a small percentage of other higher hydrocarbons.
The ratio of Carbon to Hydrogen is least in Methane and hence it burns almost
completely making it environment friendly. It is procured from the oil / gas
wells and transported through a network of pipelines.
Presently, we are charging Rs.
6500/- for a domestic PNG connection, comprising of :
- Non refundable charges of
Rs.750/- towards application,
- Interest Free refundable Security Deposit of
Rs.5000/- for the connection and
- Interest free refundable Security Deposit of
Rs.750/- for gas consumption
Ans. “Security Deposit” means interest free refundable amount collected from
the customer at the time of providing PNG connection towards the safe keeping
of the equipments installed at the premises of the customer.
Ans. “Security Deposit for Gas Consumption” means interest free refundable
deposit collected from the customer towards gas consumption.
Ans. DD/ Cheque must be made in favor of “Mahanagar Gas Limited” only. No
payment should be made in cash.If
the Payment is made towards the PNG connection, please write Name and Contact
Number on the reverse side of the DD/cheque. If the Payment is made towards gas
bills, please mention Name, Contact Number, Business Partner(BP) Number and
Contract Account(CA) Number on the reverse side of the DD/cheque.
Ans. Existing PNG users need to login the request (Customer Care) for the gas geyser. New customers need to specify their Gas Geyser requirement at the time of registration. Always ensure not to install gas geysers through unauthorized persons. Customer shall call only customer care for geyser installation requirement. Also note that Geyser will not be installed in bathrooms for safety reasons.
your request for permanent disconnection along with contact number in writing
to our Customer
our representative will visit your premises and disconnect the line. Please
ensure that all the previous dues are cleared at the time of disconnection.(Permanent disconnection charges will be
applicable as per prevailing tariff card-
Ans. Yes, the supply is absolutely regular. The pipeline distribution network
is based on a positive gas pressure which is also looped for redundancy. Thus in normal condition, an
un-interrupted supply at a constant pressure is assured.
Yes, you have to surrender the subsidized LPG connection as per the Ministry of Petroleum & Natural Gas (MoPNG) notification dated 23.09.2009 and 16.12.2013. If you do not surrender the subsidized LPG connection within 60 days after starting of PNG supply, MGL reserves the right to disconnect the PNG supply. However, with LPG control order letter dated 09th January 2014 you can retain one LPG connection and the government oil companies shall provide the refill at the non-subsidized rate.
Your gas consumption bills are generated every
alternate month with one Assessed bill and one Actual bill. Assessed billing is
generated on the average of your consumption during the past six months. Actual
billing is done on the Actual Meter Reading taken by our meter reader who
visits your home once in four months. For further information please visit our Billing Section.
We would be glad to assist our
valued customers and address any kind of queries with regards to PNG supply and
services. For further information please visit our Customer Care section.
Presently, various gas based appliances such as Gas Geysers, Air Conditioners and Generators are available in the Market. However, Gas geyser is being predominantly used in domestic segment in our operational areas. The other appliances such as Air Conditioners and Generators are being used mostly in commercial and industrial establishments.
Ans. Gas based geysers work by utilizing the energy from the combustion of
natural gas, transferred directly from the flame to water. These systems are
incredibly efficient at heating water. MGL aims to provide hot water in kitchen
and bathroom as an economical and reliable solution for domestic customers. For
further information please visit our Customer Care section
Ans. Gas Generators for Residential buildings – Objective is to
provide back up power solutions to residential societies during unavailability
of grid power. Presently, Diesel Generators are used for back up power
requirements which may be replaced with Gas generators.
Ans. Natural gas air conditioning is nothing new; in fact, it provided most
of the air conditioning requirements in the 1940's and 50's. However, due to
new advancements in technology and efficiency, natural gas air conditioning is
experiencing resurgence in popularity. Modern residential Natural gas based air
conditioners are more efficient, long lasting and low on maintenance.
In case of gas smell
windows and doors
the appliance valve(Yellow knob just at the start of rubber tube)
the meter control valve(Knob near Meter)
our 24 hours emergency number 24012400
& 1800229944 immediately
not ignite the burner or any other items
no switch on / off any electrical switches / appliances in the house
not operate mobile phone inside the house
not attempt to repair the gas equipment or pipelines
- Do not repair gas lines/ equpiments through unauthorized person
- Check if
someone has closed the riser isolation valve (Located at the ground floor)
- Close the
appliance valve (Yellow knob just at
the start of rubber tube)
- Close the meter control valve (Knob near Meter)
- Call our 24 hours emergency number 1800229944 or 24012400
- Do not attempt to repair the gas equipment or pipelines on your
- Do not open the riser isolation valve
- Close the gas tap
- Close the control valve
- Close the riser isolation valve
- Disperse all personnel to a safe location
- Call our 24 hours emergency number 1800229944 or 24012400 immediately
- Do not attempt to repair the gas equipment or pipelines on your own
- Do not open the riser isolation valve
Precautions for daily operations:
Safeguard for Domestic PNG installations
igniting the cooking appliances, ensure that there is no gas smell
- Ensure that
the rubber hose is in good condition and it is properly fixed to cooking
appliance and appliance valve
- Open the appliance
valve first, then the knob of the cooking appliance and ignite the burner
- Ensure hot
utensils or hot items do not touch the rubber hose of gas stove
- After cooking
make a practice to close the appliance valve
- Use only the stoves
converted to run on PNG
- Also make a practice to close Main Control
Valve/Meter Control Valve inside kitchen in night once cooking for the day is
nothing is tied or hanging on the gas pipeline.
- Ensure that
gas pipeline doesn't get hit or damaged by any work in the vicinity
- Ensure that
you do not conceal the GI pipeline, Meter, Regulator or Appliance Valve in the
wall / furniture
- It is
advisable to use rubber hose up to a length of one meter to ensure your safety
- Do not
install electric / telephone wires / cables very close to gas line, also do not
tie them to the gas installation
- Do not
excavate the soil above the pipeline laid underground in your premises
- Do inform MGL on toll free no. 1800229944 if at
all any excavation is observed in your premises or surrounding or on roads so
as to safeguard MGL network supplying has to your premises.
- Do inform MGL on toll free no. 1800229944, for
any civil/ repair work of buildingto safe guard MGL pipelines.
- Ensure the
water / drainage line doesn't pass very close to underground / aboveground gas
installation and the same is not leaking
- Ensure proper
water line plumbing for gas geyser connection
- Approach MGL
for guidance if renovation or modification in the house is affecting gas
- If any
modification / extension / replacement of gas installation is required, please
approach MGL for the same
- Do not use
domestic connection for commercial purpose. In case such connections are
identified, gas supply to the connection shall be discontinued and appropriate
legal action will be taken by the company
- Do not carry out any modification on gas lines
through unauthorized person
For correction in Wing Name, Society Name/ Building Name,
Road Name, Landmark, City, Area / Location, Pin code etc., please forward
correct address on society letterhead with secretary's name, signature,
Business Partner No. and Contact No. Please note that other documentary proofs
like mobile phone bill are not accepted for making such changes.
For correction in spelling of name /floor no./ flat no.,
please send self attested copy of electricity bill, maintenance receipt issued
by your residential society, registered agreement.
Please note that other documentary proofs like mobile phone
bill or PAN card are not accepted for making such changes.
(e-mail to email@example.com or send
to Pay and Accounts Office, BandraKurla Complex, Mumbai – 400 051)
If at least one resident in the building is using PNG
connection then the applicant can apply for online registration.
Please send letter/e-mail on society
letter head with the number of people interested in taking the PNG connection,
secretary’s name, mobile number and signature (e-mail to firstname.lastname@example.org or send to Pay and
Accounts Office, BandraKurla Complex, Mumbai – 400 051)
Applicant can fill the form online by clicking on the
If the customer wishes to make payment for registration
online, he can use various e-payment modes
If the customer wishes to make payment
through cheque/draft then take the print out of the form along with the
required documentslike Electricity bill/ Society maintenance bill/ rent
receipt/Agreement copy and sent it to Customer Care Department, Pay and
Accounts Office, BandraKurla Complex, Mumbai – 400051.
Please note that the application needs to in the name
of the present owner of the flat.