Mahanagar Gas Limited (MGL) is one of India’s leading natural gas distribution companies. Established in 1995, MGL is a joint venture between GAIL (India) Ltd and the BG Group, (U.K.). MGL has to its credit the distinction of pioneering the natural gas distribution network in Mumbai and its neighboring areas. MGL today is an ISO 9001:2008, ISO-14001 and OHSAS 18001 certified organization.
Today, MGL has already connected above 7 lakh households and over 2300 small commercial and industrial establishments. MGL also supplies CNG to more than 3.7 lakh vehicles which include above 1.7 lakh rickshaws and over 57,000 taxis & about 1.3 lakh cars in Mumbai, Thane, Mira-Bhayander, Navi Mumbai and beyond. Besides, about 3400 BEST/TMT/MSRTC/NMMT buses, above 5000 LCVs/Tempos/Trucks/Private buses are plying on CNG supplied through its wide distribution network of about 390 kms of steel and over 3850 kms of MDPE pipeline system and over 170 CNG filling stations having more than 920 dispensing points.
Safe and uninterrupted supply of gas to the customers is the priority of the company. To ensure safety, MGL has put in place robust systems and processes which match with the best in the world. MGL has adopted a Health, Safety, Security & Environment (HSS&E) Management system which provides a framework for continual improvement in its performance. An Emergency control room with a toll free number 1800 22 99 44 is available 24 hrs a day, 365 days a year. Besides this 'Dial-before-Dig' and continuous pipeline surveillance also contribute to the safety of the system.
MGL has all the resources and competencies required from concept to commissioning of gas distribution networks available in-house. The entire business in MGL has been integrated through ERP-SAP system. MGL has got a track record of almost 100% reliability in its gas supply. During the devastating floods of Mumbai in July 2005, when most other utilities failed, MGL’s gas supply continued uninterrupted.
In the interest of Customer’s convenience, the company has taken several customer-friendly initiatives such as multiple bill payment options and multiple customer contact channels.